Like anyone else, we need to make a living. We are a small company consisting of only 2 people who work 12 hours a day 6 days a week to keep this operation going. Our expenses are not only personal, but business as well. We have to pay monthly bills for server hosting, proxies, bandwidth and legal fees. For this reason, we're forces to charge a fee for our service. We do however only charge once we've verified that an account can be successfully hacked. This is done in order to ensure the safety of our customers and it is essentially our guarantee to you.
The truth is, bringing attention to us would only increase the amount of visitors to our site. We believe this is why we've hardly ever mention in the mainstream media. Truthfully speaking, we prefer it this way. You won't see us doing a whole lot of marketing, since the more exposure we get, the more legal issues we tend to face.
We never claimed our system is perfect. Certain accounts simply cannot be hacked. In this case, we will let you know and you simply won't have to pay anything. Usually, unhackable accounts fall within 1 of the below 3 categories:
Account with running, or past, advertising activity tend to contain a lot of financial information about the owner. This can even include saved credit cards and PayPal agreements.
Since we don't want to aid in financial crime, we refuse to hack these accounts.
Large and popular accounts
While there is no technical difference between hacking an account with no followers and one with a million followers, it does trigger a lot of warnings in Instagrams system and in the public media in general.
Since we are actively trying to keep our operation small-scale and not raise any red flags with Instagram, we refuse to hack certain popular accounts in order to keep our operation from getting legally shut down.
Accounts that were created before August in 2012
It is no secret that Instagram's system is large and complex. Their user database consists of many smaller individual databases which are split in registration periods.
Before August 2012, Instagram used a different database system which means that the passwords of those accounts are stored in an unknown format to us. For this reason, our system is unable to hack those accounts.